CUSTOMER CARE

All final prices are expressed in Euros (€), exclusive of shipping charges, applicable duties and taxes. The currency exchange rate will be calculated by your financial institution when transaction is processed. Major debit or credit cards are accepted. Payment transaction may be verified by a secure code or access provided by your financial institution.

FREE SHIPPING FOR ORDERS ABOVE €150

Shipping costs are calculated automatically at checkout, based on your country/region. 

We currently ship to:

/ EUROPEAN UNION 

France, Germany, Italy, Portugal, Spain, Turkey

/ AMERICAS & NORTHERN EUROPE

Brazil, Canada, Mexico, United Kingdom, United States

/ ASIA & OCEANIA

Australia, China, Hong Kong, Japan, South Korea, Taiwan

/ SOUTH EAST ASIA 

Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam

/

Orders take 1 - 2 business days to be processed (excluding weekends or holidays) while estimated shipping times are from 3 - 7 business days. Orders are shipped from France or Malaysia, depending on the merchandise purchased. Large orders may be shipped in separate parcels. Your order tracking information will be provided via your registered email. Your parcel may be transferred to official couriers in your country and region.

If your country or region is not stated above or have any further issues about your orders and shipping, write to us at info@junseiwan.com or DM us via Facebook or Instagram

Customs, duties, and taxes are not included in the total price of the merchandise upon checkout. We ship all international orders delivery duties unpaid (DDU), which means additional fees may or may not occur once your parcel reaches its destination and must be paid by the recipient.

Your parcel will not be shipped with any paper invoices or return slips. Instead, we ask that you request your return by sending an email to us at info@junseiwan.com with your order number to initiate your return. To return a purchase, your item(s) must meet the following conditions :– Be returned within 14 days of your delivery date – Be in its original, unused, unaltered, unwashed condition – Be returned with original tags and packaging 

JUNSEIWAN reserves the right to reject returns which do not comply with our return policy. Returns that do not respect our policy may be sent back to the original shipping address at our discretion.

For security reasons, all parcels are to be ensured with a tracking number.

A refund will be issued back to your original payment method within 5 business days of receiving your return. Once your refund has been processed, a refund confirmation will be sent to your email address provided during checkout. Your financial institution may require additional time to process the refund into your account, while the refund amount may or may not be affected by your local currency exchange. Please note that original shipping fees are non-refundable.

Our return or refund policy does not apply to merchandise purchased during discounted periods.